Troubleshooting Playbook
1) Payout is missing
Section titled “1) Payout is missing”Check:
- Active payout hold status.
- Open dispute/refund wave.
- Stripe account verification completeness.
If unresolved, open support with order IDs and payout period.
2) Payment succeeded but order is not marked paid
Section titled “2) Payment succeeded but order is not marked paid”Check:
- Webhook delivery status.
- Event processing delay.
- Duplicate payment intent conflicts.
3) Product is blocked
Section titled “3) Product is blocked”Check:
- Category and restricted keywords.
- High-risk vs prohibited class.
- Missing documents for manual review.
4) Custom domain is not active
Section titled “4) Custom domain is not active”Check:
- DNS records and propagation.
- Existing domain binding in another project.
- SSL activation status.
Escalate when
Section titled “Escalate when”- Same issue repeats longer than 30 minutes.
- Multiple orders are affected.
- Financial impact risk is present.