FAQ
General
Section titled “General”Who is Kordiva for?
Section titled “Who is Kordiva for?”For registered business entities and sole proprietors who want a fast online store with built-in payments, orders, and compliance tools. Kordiva is not available for individuals (physical persons).
Who can open a store?
Section titled “Who can open a store?”Only a registered legal entity (LLC, etc.) or sole proprietor with a valid registration number and tax ID.
Do I need technical knowledge?
Section titled “Do I need technical knowledge?”No. The core features are designed for non-technical users.
Payments
Section titled “Payments”When do I receive my payout?
Section titled “When do I receive my payout?”Payouts depend on payout rules, order status, and risk profile.
Why is there a payout hold?
Section titled “Why is there a payout hold?”The hold period protects against fraud, early refunds, and disputes.
Refunds and disputes
Section titled “Refunds and disputes”What should I do if a dispute opens?
Section titled “What should I do if a dispute opens?”Collect evidence immediately and submit it before the deadline. Follow the steps on the disputes page.
Do refunds affect my account?
Section titled “Do refunds affect my account?”Yes, a high refund rate can trigger additional checks.
Products and compliance
Section titled “Products and compliance”What if a product is rejected?
Section titled “What if a product is rejected?”Check the reason, correct the description or category, and resubmit if allowed.
How do I know if a product is forbidden?
Section titled “How do I know if a product is forbidden?”Use the allowed and forbidden products page or contact support.