Individual seller debt
An approved recovery shortfall can become seller debt after a refund or dispute. It is separate from a temporary reserve and from Kordiva’s own dispute infrastructure costs.
- Review the original transaction, refund/dispute outcome and approved seller principal allocation.
- Compare confirmed platform-held funds and actual transfer recovery with the amount owed. A planned reversal is not recovered cash.
- Ask support to review unexplained debt or a reconciliation-required status. Keep the internal order reference and environment; do not submit credentials.
- Future eligible proceeds may reduce approved outstanding debt under the reviewed recovery policy. This does not promise successful collection or immediate payout.
For example, a reviewed $50 seller exposure with $30 actually recovered leaves a $20 shortfall, subject to the applicable approved allocation. It does not make a $50 provider dispute fee the seller’s principal, nor remove the buyer’s rights.
Unknown costs, mismatched currency, uncertain custody/reversal results and unconfirmed tax adjustments must be reconciled before release. Do not repeatedly create operations to clear an uncertain status. WON disputes require confirmed provider restoration and controlled seller restoration; unrelated debt/holds remain separate.