Orders and Fulfillment

Goal

Move every order through clear statuses with predictable communication and minimal errors.

Standard flow

1. Paid: payment is confirmed.
2. Processing: picking and packing has started.
3. Shipped: parcel is sent with tracking.
4. Delivered: delivery is confirmed.
5. Closed: initial issue window is completed.

Operational checklist

• Confirm stock before packing.
• Validate address and contact data.
• Add tracking ID immediately after shipment.
• Monitor failed deliveries and returns.
• Record replacements and partial refunds.

Live behavior

• Order and fulfillment statuses are managed in CMS.
• Tracking evidence is important for dispute defense.

Policy target

• Standard SLA thresholds by product class.
• Automatic escalation when orders stay in Processing too long.